Terms & Conditions
Saintly Smiles & Skin + Smiles Membership Plan T&C’s
Spread the cost by monthly Direct Debit (securely through GoCardless).
Saving you ££’s per person at every visit compared to pay as you go fees.
Ohh! Flow Hygiene or Ohh! Flow Hygiene + Facial, appointment scheduled from date of first Direct Debit (as per membership option chosen).
Option to book an appointment immediately on sign up by paying a top up fee,
You immediately benefit from the reduced plan price,
your top up depends on how many payments you have made on the plan prior to your first appointment,
e.g.: with the 3 month plan at £23 per month,
If you have made 0 payments prior to first appointment then top up is £69.00
If you have made 1 payment prior to first appointment then a top up is £46.00
If you have made 2 payments prior to first appointment top up is £23.00
Once 3 payments made = no top up required and plan fully covers appointments from then onwards.
No booking fee required to book plan appointments as membership secures.
All members are automatically entered into the monthly member prize giveaway drawn on the first of every month.
Personalised member ID Ohh! trolley coin keyring will unlock benefits only whilst you remain a member.
Only £10 Administration/Joining fee.
If Direct Debit is stopped then membership and entitlement of above will cease immediately & return to full price ‘pay as you go’ option. There is no refund option or part payment option as fees will have been deducted. The Monthly Plan Payment is likely to increase annually on 1st April, if this is due to occur you will always be given a minimum of 30 days notice. If you should cancel the plan, even in error, a new joining fee will be required.
If you fail to attend a booked appointment, for lateness of more than 10 minutes, or cancel within 48 hours prior to the appointment, the options are,
Option One; The appointment is forfeited, and you are rebooked for your next allocated appointment.
Option Two; You can choose to pay the equivalent of the non-members booking fee £40 (£80 Skin + Smiles) to cover basic costs lost and be re-booked immediately.
Please note there is no exception to this policy, in order for our small business to survive we have to enforce this regardless of reason and regardless of how much we sympathise with your reason, the staff and I fully understand there are times when out with your control you will have to cancel short notice or may forget to attend and we always feel terrible when enforcing it, our text reminder notifications are set to remind you 7 days and then 72 hours prior to your appointment. In order to keep our fees as low as possible for our services we have had to implement a hard line on this policy, we do value and are very grateful for you choosing Ohh! and we appreciate your understanding.
BioRePeel T & C’s
This is a medical chemical peel and medically you must be suitable for this treatment. There is a non-refundable booking fee of £40.00 for all treatment appointments at Ohh! (£80 for longer appointments such as Ukiyo, Medical Micro-needling, and combination appointments) If you book directly for a BioRePeel and on attendance at the practice it is found you are not suitable, you will be offered the tailored skin consultation with mini facial or alternatively you can choose another facial treatment that is suitable.
Exclusions for BioRePeel are;
Aspirin allergy, Pregnancy, Breast feeding, use of products containing retinoids 3 days before, active bacterial/fungal/viral infections eg herpes, Roaccutane in past 6-12 months, broken skin, sunburn, history of skin cancer, undergoing chemotherapy/radiation, suffer from keloid scarring, some autoimmune disorders.
Gift Voucher T & C’s
Gift vouchers are valid for a period of 6 months from the date of purchase. Vouchers cannot be redeemed after expiry date. Vouchers purchased online are email only and can be emailed direct to the recipient or to yourself (select at check out). Services must be pre-booked. Vouchers can be redeemed by phone or in person only. There is no option for online or email redemption. Redemption contact details are provided on the voucher. Vouchers are non-refundable other than within the 14 day cancellation period as per the consumer contracts (information, cancellation and additional charges) regulations 2013. No change or credit is given in the event that the voucher value exceeds the total cost of the product/treatment purchased - for example where a £100 voucher is used to purchase £95 of product/treatment. Vouchers are non-transferable and cannot be exchanged for cash. Lost, stolen or destroyed gift vouchers will not be exchanged or refunded.
Cancellation policy regarding voucher bookings. All appointments at Ohh! require a non refundable booking fee of £40 per person per appointment (£80 for longer appointments such as Ukiyo, Medical Micro-needling, and combination appointments) as you are a voucher holder you are not required to pay this fee as your voucher secures your appointment. If you fail to attend your appointment, are late by more than 10 minutes, or cancel within 48hours of your appointment, your voucher is forfeited however you do have the option to pay the equivalent booking fee to keep your voucher live for a further booking. If you would like to do so please contact reception on 07723 384 324 by text or call or email ohh.reception@hotmail.com for information on how to pay.
Please note there is no exception to this policy, in order for our small business to survive we have to enforce this regardless of reason and regardless of how much we sympathise with your reason, the staff and I fully understand there are times when out with your control you will have to cancel short notice or may forget to attend and we always feel terrible when enforcing it, our text reminder notifications are set to remind you 7 days and then 72 hours prior to your appointment. In order to keep our fees as low as possible for our services we have had to implement a hard line on this policy, we do value and are very grateful for you choosing Ohh! and we appreciate your understanding.
Online Shop T & Cs
Returns & Exchanges Policy.
If you are looking to return or exchange your order for whatever reason, we are here to help!
We offer free returns or exchanges within our clinic, if returning by post we ask that you post back by recorded delivery at your cost, as we will require proof of posting should the items not arrive safely back with us prior to providing a refund/exchange.
Returns and exchanges will be granted within 14 days of purchase.
You can return your sealed/unopened product for a different product of same value, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy;
Items must be in original packaging, unopened and no signs of use, and no visible damage to packaging or item.
To initiate a return or exchange report any damage or fault within 48 hours by email to ohh.reception@hotmail.com, provide photographic evidence of any damage and state delivery/order number - failure to do so may impact any return/exchange.
The rest of the T & C’s
This privacy policy sets out how Ohh! Uses and protects any information that you give to Ohh! When you are using this website.
Ohh! Is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that is will only be used in accordance with this privacy statement.
Ohh! May change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 28th February 2021.
What we collect
We may collect the following information.
*Name
*Contact information including email address and demographic information such as postcode, preferences and interests.
*Other information relevant to customer service surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service and in particular the following reasons,
*Internal record keeping.
*We may use the information to improve our products and services.
*We may periodically send promotional emails about new products or services or other information which we think you may find interesting using the email address which you have provided.
*From time to time we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to our interests.
Security
We are committed to ensuring that your information is secure in order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedure to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.
You can choose to accept or decline cookie. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest, however, once you have used these links to leave our site you should note that we do not have any control over that other website and cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and as such those sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways,
*Whenever you are asked to fill in a form on the website look for the box you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
*If you have previously agreed to us using your personal information for direct marketing purposes. You may change your mind at any time by writing to us or emailing us at ohh.reception@hotmail.com *We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you indicate you wish this to happen.
*You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee will be payable. If you would like a copy of the information held on you please write to us or email us.
*If you believe that the information we hold on you is incorrect, or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect.
